FAQs and Help

We’re so happy you decided to give Infinite Humanity a spin!

Our goal is to help you create a digital vault of all your cherished memories and stories. You can use this site to store experiences, photos, documents and more.

You own your content and control how much is shared!

If you’re curious about what happens after you join Infinite Humanity, check out the story and dashboard tour by clicking HERE.

0 ih registration

Are you having any trouble signing in? That’s alright, happens to everyone from time to time.

If you have forgotten your password click the link below:

RESET YOUR PASSWORD

If you have tried logging in one too many times your account has been locked. Don’t worry it’s a security feature and unlocking your account is as easy as following the link in your inbox. Go ahead and try it out, we’ll still be over here if you need any other help!

A note on choosing a password:

Choose a combination of letters, numbers and characters that you can easily remember. For example choosing three common words, two numbers and a character could look like Smilingredapple99!

Hope this helps! If you have any other issues we’re here to help you. Feel free to contact us in the chat box icon on the page or email support@infinitehumanity.com. Enjoy!

You can make rich and beautiful stories, filled with images, video, audio and more at Infinite Humanity. We aim to make the process simple, lovable and intuitive.

When you select Create New Story the first thing you’ll notice will be Hints and Inspiration section. Use that section to brainstorm the possibilities and to see what’s possible. The first step we recommend is that you upload a cover photo and add a title.

From there you can add a subtitle, description and date or date range.

And then it gets exciting. As the author of your story you can add unlimited multimedia elements just click to select or drag and drop your files (into the corresponding upload area) and then resize and move them as you wish. Create stories as intricate and beautiful as your own memories and they’ll last a lifetime.

Remember you can invite friends to help you gather content and curate stories and share them to a specific community. You can find more about that in the Manage section.

Create story tutorial

Infinite Humanity was designed to allow you to create beautiful multimedia stories. While we are constantly working to remove any limitations and to streamline the experience, there are a few restrictions on file uploads as of right now.

You can upload .jpeg, .jpg, .png, .gif, .mp4, .mp3, .wav, .mov, .pdf. Just make sure you’re uploading the correct file type under the right section. Don’t try to upload audio as video and visa versa.

Our current file size limit is 1GB for a single file, which is usually only reached with a longer and higher quality video file. We hope this gives you the opportunity to capture memories for a lifetime. There are file limits specific to the account type, so if you have a Free account you can upload up to 2GB of photos, videos, and more. Upgrading to 1TB (over 500% more space!) is easy, just click on the drop down menu in the top right corner (next to your name), go to your Settings > Plan Detail > (scroll down) Change Plan.

The easiest way to upload content will be on your desktop with the next best option to upload content directly from your phone. If your friends caught the best content on their phones at your last gathering, invite them to contribute to your stories which you can learn more about in the next section.

As with most things in life stories are more fun when they are shared with family and friends. You always control who gets to see any of your content.

We require that anyone viewing your content be a member of Infinite Humanity so strangers won't be peeking in on your most precious memories. We will be implementing a community feature soon with public story options, but for now folks will be asked to sign up for an account. (Free version works great for this!)

You can give access for others to view your stories or contribute their own experiences by clicking on Invite in the story you're working on. Update these permissions any time you wish.

We honor that the content you upload is owned by you. Please ensure you’ve obtained all of the necessary rights and releases to upload content to your stories that you are not the direct author of.

Our secure SSL certificate ensures that your data is protected and secure with end-to-end encryption.

From the moment you create your first story, you can control how wide the audience is, who has viewing and collaborating permissions, and you can always change those settings at any time.